Return and Refund Policy

Warranty

Unless a different warranty period is stated on the product page, our jewelry is covered by a 14-day warranty against manufacturing defects.

We recommend checking your order as soon as it arrives. If the package is visibly damaged upon delivery, please ask the shipping carrier to document the damage before accepting the parcel and contact us as soon as possible.

Our warranty does not cover:

Damage caused by accidents, misuse, improper handling, or failure to follow our care instructions.
Normal wear and tear, scratches, tarnishing, discoloration, or natural changes caused by regular use.
Items that have been resized, repaired, modified, or altered by someone other than Yenress.
Damage caused by opening, breaking, or tampering with the jewelry.
Damage resulting from improper storage or exposure to chemicals, water, perfumes, cosmetics, or other substances.
Allergic reactions or individual skin sensitivities, as reactions can vary from person to person.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us investigate the issue, please send:

Clear photos of the item
Photos of the original packaging
A photo of the shipping label
A brief description of the issue

After reviewing the information provided, we will determine the most appropriate solution, which may include a replacement, reshipment, refund, or another resolution where applicable.

Please do not return an item before contacting us and receiving return instructions.

Returns

We currently accept standard returns only from customers located within the European Union (EU), subject to applicable consumer protection laws.

Eligible customers must:

Contact us within 14 days of receiving the order.
Send the approved return back within 21 days of delivery.
Ensure that the item meets all return requirements listed below.

Customers located outside the EU are generally not eligible for standard returns. This does not affect your rights regarding items that arrive defective, damaged, or incorrect.

Items That Cannot Be Returned

For hygiene, personalization, and product-specific reasons, the following items are not eligible for return or exchange unless they arrive defective or damaged:

Earrings
Piercings
Ear cuffs
Personalized jewelry
Custom-made or made-to-order pieces
Customized products
Special-design silver collection pieces

Return Requirements

To be accepted, returned items must:

Be unworn and unused.
Remain in their original condition.
Be returned with the original Yenress jewelry box, packaging, cards, and included accessories.
Include the original invoice or order information.

Items showing signs of wear, damage, alteration, or missing original packaging may be rejected or may be subject to a reduction in the refundable amount where permitted by law.

Return Shipping & Additional Charges

Unless the return is the result of an error on our part or a confirmed manufacturing defect:

The customer is responsible for the cost of return shipping.
Original shipping charges are non-refundable.
Customs duties, VAT, import taxes, and other customs-related charges are non-refundable.
Any costs incurred while returning an international shipment are the customer's responsibility.

If a customer refuses a delivery because of customs charges, fails to pay applicable import fees, or causes the parcel to be returned to us for reasons within their control, the order may not qualify for a refund.

Refunds

Once we receive your return, the item will be inspected to make sure it meets our return requirements.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider and may vary.

Unless required otherwise by applicable law, original shipping costs, customs duties, VAT, import taxes, and other delivery-related charges are not refundable.