F.A.Q
When will my order ship out?
• Our processing time is about 1-3 business days.
• It may take 2-15 days for your order to reach you, depending on your location;
USA: Eco shipping 5-15 days (Express 2-6)
Canada: 5-15 days
United Kingdom: 5-10 days
Europe: 3-10 days
Australia-New Zealand: 5-20 days
For other countries: 3-10 days
Sizing details
• All the sizing details for each item are laid out in the product descriptions.
• Exercise care, particularly when adjusting adjustable rings, to ensure proper handling and longevity of your jewelry.
Will your jewelry tarnish?
• Our products are first class gold and silver plated. What sets us apart is our meticulous application of a second layer of lacquer coating, ensuring prolonged vibrancy and preventing rapid color changes.
• Nevertheless, it's important to acknowledge that despite our efforts, all jewelry carries the potential for tarnishing, particularly with regular use. Hence, we advise minimizing exposure to substances such as water, perfume, disinfectants, bleach, or sweat to maintain the integrity of your jewelry over time. Storing your pieces in a designated box post-use will further extend their lifespan, ensuring they remain as exquisite as the day you acquired them.
• Our collection of stainless steel jewelry boasts a timeless shine that remains untarnished.
Care instructions
• After use, you can keep it closed in gift box sent together.
• Do not contact your jewelry with chemicals. Use your jewelry after your perfume or lotion dries.
• Not recommended for sensitive and allergic skin.
Gift wrapping and packaging
• Your jewelry order will arrive in a pre-packaged, durable and cute Yenress box.
• Also you can write the note! We can wrap it with a sweet pink ribbon.
Are our products boxed separately?
• No, if your orders are many and do not fit in 1 box, we divide them into 2-3 boxes free of charge. If you want it to be boxed separately, you should buy the Extra Box Product in our Other category.
How can I contact you for further assistance?
• We're here to help! Feel free to reach out to us through the mail: hello@yenress.com and we'll get back to you as soon as possible.