Shipping Policy

All orders are prepared and shipped from Istanbul, Turkiye.

Orders are normally processed within 1–3 business days. Custom-made or personalized items may require additional time, up to 1 week before shipment.

Please ensure your shipping address, phone number, and email are correct. We are not responsible for delivery issues caused by incorrect or incomplete information.

Estimated Delivery Times

After processing:

USA: Standard 3–8 business days | Express 2–6 business days
Canada: Standard 3–8 business days | Express 2–6 business days
UK: Standard 3–8 business days | Express 2–6 business days
Europe: Standard 3–8 business days | Express 2–6 business days
Australia: Standard 3–8 business days | Express 2–6 business days
New Zealand: Express 2–6 business days
Other destinations: Delivery times vary by country and service. Estimated delivery times are also displayed at checkout based on your destination and selected shipping method.

Delivery times are estimates, not guarantees. Customs, carriers, holidays, weather, and other circumstances may cause delays.

Tracking & Delivery Issues

Tracking information is provided after dispatch. Customers are responsible for monitoring their shipments.

If your package has not arrived or tracking appears delayed, please contact us within 14 days of the shipment date. Due to carrier investigation limits, we may not be able to investigate shipments reported later, and refunds or replacements cannot be guaranteed.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, VAT, tariffs, customs clearance fees, or carrier handling fees.

Unless specifically stated at checkout, these charges are not included in the shipping fee and are the customer's responsibility.

USA – DDP

USA shipments sent with Standard/Economy or Express are shipped Delivery Duty Paid (DDP). Applicable import duties and taxes are included in the shipping service, so customers should not normally be charged additional import duties upon delivery, subject to the applicable shipping terms.

Other Destinations – DDU

Where duties and taxes are not collected at checkout, orders are shipped Delivery Duty Unpaid (DDU). Any import duties, VAT, taxes, tariffs, customs fees, or carrier handling charges are the customer's responsibility.

Customs rules vary by country. Please check with your local customs authority if you are unsure about potential import costs.

Refusing to pay customs charges may result in the package being returned, delayed, or held, and any resulting costs may be charged to the customer.

Country-Specific Requirements

Some countries may require additional information:

UK: Information may be requested by HMRC or customs authorities.
India & Brazil: Additional identification may be required.
Mexico: A valid RFC number may be required.
EU: Import VAT/duties may be collected at checkout where applicable. Otherwise, they remain the customer's responsibility.

Customers are responsible for providing any information required for customs clearance.

Shipping Restrictions

We do not ship to P.O. Boxes, military addresses, or locations where our carriers do not provide service.

Shipping availability may vary by country and can be temporarily restricted due to carrier or customs limitations.

USA Standard Shipping

USA Standard Shipping may have limited tracking depending on the carrier. It is not insured against loss or theft and may take longer than Express Shipping.

For the most reliable and fully trackable option, we recommend Express Shipping.

Lost, Stolen or Delivered Packages

Once a package is handed to the carrier, delivery is the carrier's responsibility.

If tracking shows your package as delivered but you cannot locate it, please contact the carrier and check with your local delivery office or household members.

We are not responsible for packages confirmed as delivered or for packages lost or stolen after being marked as delivered.

Shipping Fees & Refunds

Shipping fees are non-refundable once an order has been dispatched, including orders that received free shipping.

We do not offer refunds or returns solely because a package arrives later than the estimated delivery time when the delay is caused by customs, carriers, weather, holidays, or other circumstances outside our control.