Shipping Policy

Shipping policy

► We carefully prepare all your orders. Orders are shipped within 1-3 business days.

• It may take 2-15 days for your order to reach you, depending on your location;
USA: Eco shipping 5-15 days (Express 2-6)
Canada: 5-15 days
United Kingdom: 5-10 days
Europe: 3-10 days
Australia-New Zealand: 5-20 days
For other countries: 3-10 days

► Shipping:
• Buyers are accountable for tracking shipments. Refunds will not be issued for untracked shipments reported after 14 days; please notify us within 14 days.
• International shipping times vary; Customs-related delays are beyond our control.
• Shipping costs are non-refundable.
• No refunds or returns for delays caused by unforeseen circumstances.

► Custom Fees and Taxes:
• Buyers are required to cover custom fees and import taxes. Please review local customs policies before placing an order.
• Shipping fees do not encompass customs duties, fees, or VAT.

► Lost in the Mail:
• Our packages are not insured. If marked as "delivered" but not received, we cannot be held responsible.

► Need help?
Contact us at hello@yenress.com for questions, we're here to help!